Money Back Guarantee

We provide a money back guarantee from 7 days to 30 days. depending on the service you buy and also the billing cycle you choose as well. Please read below for the terms of the money back guarantee

money back guarantee

What is Money back guarantee?

It has been our mission to help our customers to grow their online business. We invest a lot of time and effort in providing the best products and services. However, if there is a problem related to our products/services that do not meet your needs, you can apply for a cancellation in a number of times according to the billing cycle you selected previously and the service used.

Kami di Digitalku berusaha terus meningkatkan diri kami untuk melayanani Anda dengan baik. Kami sangat menghargai masukkan berharga dari Anda. Kirimkan kepada kami kapan saja di [email protected]. Thank you again for taking your valuable time and choosing jayahost products & services.

Web Hosting Guarantee

in the hosting warranty, the satisfaction guarantee / without special reasons is valid for 30 days for the annual payment period above and below the annual warranty period is valid for 7 days. During the warranty period, customers can apply for money back if they are not satisfied or do not match. while outside of that, customers can only apply for a guarantee if the hosting has problems with service fees deducted

International Domain Guarantee

Domain registration that has just been registered has a maximum warranty period of 2 days. For example, the client wants to delete the domain or replace it with another domain name, it can still be done within the warranty period, at a cost of Rp. 20 thousand. to change the domain name on cpanel can be submitted for free

Indonesian Domain Guarantee

Untuk Domain indonesia. Digitalku hanya menggaransi apabila domain gagal melakukan verifikasi dokumen saja. apabila domain sudah diaktifkan maka sudah tidak bisa diajukan refund.

Forex VPS Guarantee

Trial / Satisfaction Guarantee
We guarantee money back 100% for clients who do not match their choices during 48 Hours calculated after the VPS is activated.

Extended Warranty
If the client does not want to extend the VPS, the client can request a refund. this applies 48 Hours calculated after the extension payment is made

VPS active period guarantee is not used
We give customers the freedom to apply for a refund for unused VPS active period. with the calculation of the VPS Active Period minus 15% from the VPS price purchased

VPS Hosting Guarantee

before 48 hours, the refund will be deducted from the service fees used or a minimum of IDR 10,000.
If more than 48 Hours. then the cost of services that have been used will be deducted + 15% will be deducted from the VPS price.

the reason for cutting 15% is because there are costs that we have already spent. for example for affiliates. therefore we cannot do any refund in full

Addendum: Service Extended Warranty

We also offer the same extended warranty as when you sign up for a new service. This warranty is valid from the time the service is paid for. If you request a refund regarding an extension, please note that the relevant service will be removed immediately. Make sure you have considered it carefully before deciding to submit a refund so you don't experience any disruption to your service.

  • Extended warranties do not apply to domains
  • If you use the price reduction promo. then the guarantee will be calculated based on the new price

 

Refund Terms without Questions

The meaning of 'refund without reason' here is that you can request a refund without needing to provide a specific reason such as a server problem or other problem that we caused. The goal is to give clients the freedom to try our services. We also call this the “satisfaction guarantee” or “trial guarantee”.

here are some of the main points:

  • The service is still under the trial guarantee / satisfaction guarantee period
  • if the customer has several of the same services on jayahost. Refundable services for this reason are the most recently registered services only
  • Money back guarantee does not apply to clients who commit violations
  • Applying for a money back guarantee means agreeing to lose data on the VPS / Hosting in question

How to Claim Warranty

Customers can claim warranty by sending a ticket request to the client area. With a warranty claim, it means that the customer agrees that all services and data in it will be deleted

Additional fee

For services paid using Qris, a 2% deduction will be charged from the value transferred if you apply for a refund

For Refund Transfers to Crypto and Foreign currency banks, a transfer fee is charged by the Customer. The minimum that can be transferred is 10 USD . if it's less than that, it can be refunded to the deposit to be replaced with another service

If the aim of the refund is to register for a new service, it is recommended that the refund only be used as a deposit

please use Bank Transfer or Bank Transfer automatically if you don't want to be charged a fee when claiming a money back guarantee

Note: These warranty provisions apply to services registered after January 5 2024, for previously registered services following the previous warranty provisions

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