1. Jayahost.com is obliged to provide services to customers according to the package selected at the time of ordering the service.
2. In using the service, the customer is bound by the Rules and Services or the Terms of Service.

 

B. FEES AND PAYMENT

1. Payment of all service fees is made via bank transfer that has been appointed by Jayahost.com at the agreed price.
2. Customers are required to confirm to Jayahost.com after the customer makes a maximum payment of 1×24 hours in the space provided. Confirmation more than these hours can cause data not to be found which causes payment not to be processed
3. Jayahost.com only sends bills, receipts or other forms of administration via email. If in this case the customer requests the delivery of a hardcopy document, the shipping costs and stamp duty are borne entirely by the customer.
4. Access to the account will not be opened before payment is received, Client is not allowed to take data backup during Suspend. If the 20 day hosting due is not paid, the hosting data in question is beyond our responsibility.
5. Jayahost.com is released from all claims for all customer risks and losses due to delays in payments
6. Transfer Advantages. If the client makes a transfer of more than Rp. 1000, we will enter it into the account deposit.
7. Deposit money can be withdrawn back to the account if it has not been paid automatically to the invoice with a transfer fee of IDR 5,000
8. If you make the wrong transfer to your Jayahost.com account, a refund can be requested a maximum of 24 hours after the error. if proven then the transfer fee back is Rp 5,000, -

 

C. GUARANTEE AND REFUND

An explanation of the warranty can be found at Next Page

An explanation of the Uptime Guarantee can be found at Next Page

D. RESTRICTIONS

Limitations The following are the Client's Responsibilities such as

1. System Accuracy; the accuracy of the information on the customer's site
2. Responsibility System; all forms of third party claims caused by the customer's site
3. Backup System; data loss by customer error, backups made by Jayahost.com are only helpful, customers are expected to continue to do manual backups themselves

NB: backing up on Jayahost.com is only to help and respect the client. This service is provided to you as a courtesy, Jayahost.com is not responsible for files or data residing in your account. You agree to take full responsibility for your own files and data

For information about the backup system at Jayahost.com, see Next article

1. Website Security System; website security is entirely the responsibility of the customer, Jayahost.com only covers security for customers from the hosting server side, so always pay attention to your website and always back up yourself on your computer.
2. Account username and password become the full responsibility of the customer, leakage of information and all its consequences are not the responsibility of Jayahost.com

To avoid hacking through script/program/plugin loopholes of the customer's website, it is the duty of the customer to ensure that the scripts/programs/plugins installed on the website are safe. Using a free CMS (WordPress, Joomla, Prestashop, etc.) is expected to always upgrade to the latest version. You who have a website, of course you have to pay attention to your website.

 

E. BASIC TERMS OF SERVICE

all content stored on the Client's website is the responsibility of the website owner concerned, Jayahost.com is not responsible for all the contents of the Customer Content

Anything that violates copyright or trademark here is PROHIBITED. Not limited to the reproduction of music, books, photography, or other copyrighted works without permission. . If a third party suspects that a copyright or trademark infringement has occurred, please write an email addressed to abuse[at]Jayahost.com with proof of the trademark owned.

DO NOT use Jayahost.com services to:

1. Using Jayahost.com services for purposes of things that are in Indonesia such as pornography, pyramid schemes, money games, chain letters, gambling, fraud and other systems that are prohibited by the Government of Indonesia.
2. Trying to damage, enter, duplicate, try to change the data & system on the server is not the right of the customer concerned
3. Do not use CPU intensively on VPS or Shared Hosting. For example CPU Usage which is always 100% from account limit never drop in hours even in days. this is usually done intentionally by the client, or it could be due to unintentional factors such as a virus. if it happens due to accidental factors then we will help you solve the solution

 

F. SERVICES PROVIDED

Jayahost offers a number of different products and services, including but not limited to those listed below. These Terms and our Policy apply to all Services, whether or not listed below. The details are available on the websites indicated and the details on those websites do not modify or supplement these Terms or our Policy.

– Shared hosting (databases hosted as part of Shared Web Hosting are limited to five (5) gigabytes per database and email accounts hosted as part of Shared Web Hosting are limited to fifteen (15) gigabytes of space):

– Unmanaged VPS Hosting. terms of unmanaged vps service can be seen here: https://www.jayahost.com/kb/unmanaged-vs-managed-vps-hosting/

– Indonesian domains. The Indonesian domain requires documents for activation, which can be seen on the page https://www.jayahost.com/kb/persyaratan-domain-indonesia/ . if the customer does not have the required documents and has already registered, he can apply for a Refund or Domain Name Change. but if there is no confirmation for more than 72 hours, the funds will be refunded to the Deposit with a service fee discount of Rp. 20,000

– Forex VPS Service https://www.jayahost.com/kb/layanan-support-vps-forex/

 

G. EXTRA POINTS

1. DOMAIN REGISTRATION

All fees incurred for an activated domain are non-refundable. And for domains that have been used on active hosting cannot be exchanged or replaced. However, if it is really really needed by the customer, then the customer is willing to be charged a fee of Rp. 20,000, - to request to replace the domain.

2. TRANSFER Domain

Domain renewal is at least 30 days before Expiration. So immediately renew your domain long before the domain expires to prevent things you don't want. Jayahost.com is acquitted of all claims caused by customer error in delaying domain renewal.

3. RENEWAL DOMAIN

All fees incurred for an activated domain are non-refundable. And for domains that have been used on active hosting cannot be exchanged or replaced. However, if it is really really needed by the customer, then the customer is willing to be charged a fee of Rp. 20,000, - to request to replace the domain.

4. RESELLER

All resellers are responsible for supporting their clients. For reseller privacy and security reasons, all support requests must be made by the reseller on behalf of the client. Resellers are also responsible for any content stored or displayed by their reseller accounts and the activities of their respective clients.

5. DATA TRANSFER

Free assistance with transferring data from cPanel accounts at other hosting providers to Jayahost.com. For customers who use a control panel other than cPanel, they can transfer their own data by downloading it via FTP and then uploading it to the new cPanel.

6. MEDIA SUPPORT

We will provide support for clients, limited support services regarding the hosting services that we provide. support outside the use of hosting is just a bonus, we reserve the right to refuse assistance services outside of the use of hosting. We are not obligated to provide support on websites that violate the law.

7. ACCOUNT DEPOSIT

Account deposits can be forfeited if the client is inactive for more than 1 year.

8. UNLIMITED

Unlimited may be written 999999 MB or 99999 on the system, this is to avoid miscalculation, if one day the number runs out can be increased as needed.

9. DOWNGRADE THE SERVICE

Downgrade the service to a lower level, customers are not entitled to receive a refund from the difference in services that were previously downgraded

H. VIOLATIONS & SANCTIONS

1. On the basis of the above violation, it means that the customer is willing to unilaterally terminate his service without any form of compensation being returned.
2. Efforts to hack, change, delete account data and files that are on the Jayahost.com server will be pursued by legal means in accordance with applicable laws and regulations.
3. Anything that defame Jayahost.com through open media will be pursued by legal means in accordance with applicable laws and regulations and the right to be asked for compensation for such defamation.

 

I. STATEMENT

Terms of Service are for mutual convenience. This means that the customer states that he has read, considered, understood and fully agreed. Thank You